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Frequently asked questions

Frequently Asked Questions about Bleutrade. Learn more about trading on Bleutrade

Do you need support?

Before contacting our support team, please read our FAQ and get your question answered. If your question is not answered below, you can open a support ticket. Click the button at the bottom of this page. Thank you!

Bleutrade FAQ

Frequently asked questions about, login, signup, account, Google 2FA and everything else you may have questions.

1. Login & Signup

After clicking on the ‘sign up’ tab, please fill up the empty spaces with a valid username and email address. Make sure to read the terms and conditions before accepting them, then click Next.

Click on your email address which appears on the top right corner of the website, then click on My Account.

If your confirmation email does not arrive, follow the procedures bellow:

A. Ensure your email is written correctly.;
B. Please check spam and trash folders in your e-mail box;
C. If the problem persists, open a ticket: https://bleutrade.zendesk.com

Please follow the procedures below:

A. Go to My Balance;
B. On the left side of your page, click Settings;
C. After choose the Personal Information option.

If your confirmation email does not arrive, follow the procedures bellow:

A. Ensure your email is written correctly;
B. Please check spam and trash folders in your e-mail box;
C. If the problem persists, open a ticket: https://bleutrade.zendesk.com

If your confirmation email does not arrive, please follow the procedures below:

A. Please verify registered e-mail account and ensure it is written correctly;
B. Please check spam and trash folders in your e-mail box;
C. Whitelist Bleutrade e-mail in your e-mail server. If the problem persists, open a ticket: https://bleutrade.zendesk.com

Check if your email is in your spam box and deselect it.

1. Click on your email address which can be found in the top right hand corner of the website, and select My Account.
2. Click on AML/KYC
3. You will be presented with a number of options to upload your ID

2. Password

Please, make sure to have your username and email at your disposal. The procedure must be completed on the same device (computer, cellphone, etc.) where the first signup was done, otherwise you will face restrictions.

Please, ensure that you are inserting the following information correctly: Country Code + Area Code + Telephone Number. Also ensure that your mobile device is enabled to receive SMS. Obs.: Prepaid telephones will hardly receive SMS codes.

Please following the procedures bellow:

A. Access LogIn session;
B. Click Forgot my Password;
C. Next page fill required data (e-mail and username);
D. Check your email box and click on the link given.

Please follow the procedures below:

A. Click on LogIn;
B. Click Forgot my Password;
C. Fill the required data (e-mail and username);
D. Check your email inbox and click on the link sent

3. Google 2FA

Please follow the procedures below:

A. Log In on Bleutrade, click enable Google Authenticator;
B. Install Google Authenticator;
C. Press enable Google Authenticator to activate;
D. Verify the Qr Code with the app;
E. Type the given code by your app.

If you wish to stop using the Bleutrade platform, log in on Bleutrade after accessing settings, security, scroll down to the bottom of the page where you will find a box asking a code to disable.

If you lost your phone, please open a support ticket on https://bleutrade.zendesk.com

Are you facing some trouble with your 2FA? It may be just time synchronization issue. See here how to solve this problem. Following these steps: If you use Android, open the Google Authenticator APP:

1. Click on the three dots in the upper corner of the screen
2. Click “Settings”
3. Click “Timekeeping for codes”
4. Click “Sync Now”.
5. Ready, synchronized time.

Please, ensure you are typing the code correctly.

Firstly, it is important you recover the security key by a backup. In case it is not possible, please open a support ticket and we will help you.

4. Security and Other Issues

The identity verification procedure assists to protect Bleutrade users against theft and frauds. Also it is of great matter for the user to know that Bleutrade must apply to the banking secrecy rules and other legal requirements.

We take these compliance obligations very seriously and the identity verification helps Bleutrade to fullfill every extension of the law. We are committed to ensure that our services are not being used for money laundry related felonies, terrorism support, fraud, or any other illegal activities.

To verify your identity, access your account at Bleutrade.com and go to settings. Further on, go to personal information, you will be asked to fill your account details and to send a face picture (or a selfie) with an id document to start the verification procedure. We appreciate your support in this affairs.

A. Picture Problems: – in case of an unsuccessful attempt to verify your identity by a face picture you must upload another one. The user also has to verify if it is selecting the proper ID document and follow the instructions about uploading the picture. For instance, the ID document can be denied if the file does not upload completely. The instructions are clear about sending both sides of the ID document, however, for passports, the picture must show the whole document.

B. Unreadable IDs: – if an ID is unreadable or cannot be certified as legit, the user will not be able to access the Bleutrade trading platform. Please, always certify that the picture on your ID document is clear. Do not open consecutive tickets to the same problem. If the user opens unnecessary tickets on our support, the support may not be able to solve the real problem causing a congestion on our system.

Bleutrade enforces a withdraw limit in order to protect our users accounts and to follow the rules and laws. The withdraw limit is attached to your id verifications status. We believe that you completely understand that Bleutrade is fully engaged with the laws and with our robust compliance program.

If you still have any issue about ID verification, please open up a ticket at https://bluetrade.zendesk.com

Our news are released from our official Social Media such as:

DO NOT trust any other social media asking for deposits to specific addresses in return for gifts or giving false information about Bleutrade.

Scammers are simulating official Bleutrade accounts and tweeting to ask for deposits to specific addresses in return for gifts or giving false information about Bleutrade. Beware! You can lose your coins if you do this. Bleutrade will never ask you to send coins directly to any address for any reason.

The Bleutrade Group is a platform for discussion and there is no official customer support provided in the group. If you need to contact Bleutrade customer support, please file a ticket, and we answer you as soon as possible (until 48h).

  • DO NOT give your password to anyone!
  • DO NOT call any phone number for someone claiming to be Bleutrade Support!
  • DO NOT send any money to anyone claiming to be a member of Bleutrade.
  • Enable Google Two Factor Authentication!

See more secure tips here: https://bleutrade.com/security/

This is a kind of problem that occurs when a user performs some command that the system translates as harmful or a kind of access attempt from a restricted area. Most are a false alarm since our security system has strict guidelines. If the problem persists, open a support ticket on Bleutrade at https://bleutrade.zendesk.com

5. Deposit & Withdrawal

Each coin has its address to deposit. If you want to see your coin address, click My Wallet, after you will see a file / row with Addresses. In this section you can see the coins together with the option to Generate Address.

Please follow the steps below:

A. Verify on the blockchain explorer;
B. If you can not find it, please open a support ticket on https://bleutrade.zendesk.com

Normaly if the address is wrong the deposit will return immediately. However, if this wrong address is compatible there is nothing we can do in order to undo on blockchain.

Bleutrade, together with Bitrecife and EXC Cripto, were able to create an opportunity for all of its users to benefit from. Therefore, Bleutrade is one of the few cryptocurrency exchanges that offer the Direct Transfer service.
Direct Transfers offers an efficient and effective way method to transfer assets which had to be included into the new platform.

WHAT IS DIRECT TRANSFER

The idea behind the Direct Transfer service is simple, to create a more efficient manner for our users of transferring assets from Bleutrade to the other two partner exchanges mentioned before. The main objective is to create an excellent service to every Bleutradian.

HOW DOES IT WORK?

Follow the simple steps below to execute a Direct Transfer:

1 – Click on the 3 horizontal lines which can be found in the top left corner of our website
2 – This will open up a number of options. Choose ‘My Wallet’ which can be found directly under ‘DASHBOARD’
3 – Click on ‘Direct Transfer’ when the ‘My Wallet’ page opens up
4 – Fill out the details required and click next. It is vital that you choose the right exchange platform that you will be transferring from and to.

There are three main benefits related to Direct Transfers. Firstly, the service is incredibly intuitive, and easy to use with the sole objective of facilitating transfer exchanges between our partner exchanges. Ever wanted to transfer funds with zero expenses?

Well, Direct Transfers allows you to do just that. When using this service, users incur zero fees when transferring between these previously mentioned exchanges which leads to a more affordable service. Time efficiency is key in this industry. Which brings us to the final advantage. These transfers take only a few minutes to be executed.This is just another reason why you should join Bleutrade. 

Txid or hash of a transaction is a sort of proof provided in every real cryptocurrency transaction.

Txid or hash oIf you need your Txid:

1. Go to My Wallet;
2. Click my Deposit History or Withdrawal History;
3. In this session you will have your Txid.f a transaction is a sort of proof provided in every real cryptocurrency transaction.

If you have balance and need to withdraw, you just need to go to My Wallet, Actions, and choose Withdraw.

Please open a support ticket and we will check this for you.

You will need to create an account with them via https://bleutrade.zendesk.com. Use the same email as your bleutrade account, but a different password for security.

Normally the wrong address is incompatible and the balance returns immediately to your wallet. However if this wrong address is compatible there is nothing we can do to revert the blockchain.

New account / not verified account:

Not verified accounts have a withdrawal limit equivalent to US 500.

Verified Accounts have a limit equivalent to US 50.000 per day, being approximately 10 BTC.

Our limits are:

  • User not verified: 0.2 BTC/day
  • User with cell phone verified: 1 BTC/day
  • User with documents, proof of income and proof of address verified: 25 BTC/day
Check your Balance in the My Wallet section which can be accessed from the Dashboard. In this section you can also check your Deposit History and Withdrawal History.

6. Trading

Click in the link to see more details: https://bleutrade.com/fees/

There are two ways to perform a trade:

A. When you place an order that goes on the order book partially or fully (Maker), a passive order is registered on the order book. Each order has a quantity and a price. Also, Passive Orders can be canceled at any time, as long as it has not been completed. These orders are registered on the order book until they are completely fulfilled or canceled. Furthermore, these orders add volume to the order book, helping to “make the market”.

B. Performing an Active Order (Taker). When you place an order that trades immediately, by filling partially or fully, before going on the order book, those trades will be taker trades. Active orders are traded immediately and they cannot be canceled, except the remainder that continues as passive (Maker).

Technically there is no limit to trade.

The Auto Maker Invertible (AMI) System is an exclusive program that automates trades. The main function is to order to buy and sell simultaneously when the price reaches a particular amount. When working on our new platform, we were sure to include this service in the updated version.

There are 3 basic scenarios:

  • Purchase – here you can set and adjust the value of a desired currency that you wish to buy
  • Sell – here you can set and change the value of a particular coin that you wish to sell
  • Spread – this part allows you to check how much you will earn by finding the difference between the purchase and the sale

Basically, a Stop-Limit order combines a Stop-Loss order with a Limit Order. To place a Stop-Limit order, you enter two prices: a Stop Price and a Limit Price. The stop price is simply the price that triggers a limit order, and the limit price is the specific price of the limit order that was triggered. This means that once your stop price has been reached, your limit order will be immediately placed on the order book.

The order form includes the following criteria:

  • Trigger – this indicates the price which starts an order. A unit price is bought once a price stipulated in the trigger is achieved, hence the order will be triggered.
  • Price – this allows users to change the price that your order will be executed at
    Total – the total amount to be payed or received will be displayed here, in the particular chosen currency, after the order has been executed.

Just click on My Transactions from the Dashboard.

Margin is an advanced robotic system (highly configurable) to automatizate your trades on Bleutrade.

• Margin tutorial link: https://margin.de/resources/tutorials

Bleutrade charges a 0.25% fee from Maker and 0.25% from Taker on all trades. The fee is always charged on base coin.;

Withdrawal Fee. B. Bleutrade charges flat rates per withdraw.

The order book is composed of two lists:

1. The first includes a list of buy offers and it is ordered according to the value, with the greatest value being on top.

2. The second list is composed of sell offers ordered with the one with the lowest value being on top. Each offer may have more than one order, in other words, if an offer represents more than one order the execution priority will be based on the creation date of the order, from the oldest one to the most recent one. Therefore, when the requirements requested are fulfilled the negotiation is completed.

The minimum volume to any trade depends on the base market.

0.00001 BTC → to market base BTC/ 0.00001 ETH -> to market base ETH / 0.00001 USDT → to market base USDT / 10 DOGE → to market base DOGE

7. Wallet

Maintenance may have several meanings:

A. The wallet may have suffered a fork and our developers are working on it;
B. The wallet may be under update;
C. The wallet may have lost carteira pode ter synchrony and needed a technical intervention;
D. The wallet is not working properly and may be under investigation;
E. The hot wallet balance may have ended up and it is waiting for supply.

8. API

Generating your KEY API is simple.

1. Access your account using login and password.
2. Go to “My Account”, then
3. go to “Security” and
4. click “Generate API KEYS” card, then
5. enter your 2FA code and
6. click “GENERATE” button.

Ready! Your KEY API has been generated. Keep it safe with you in a safe place, do not share it with others.

Do you need support?

If you are facing any problem or difficulties and have not found a solution in this FAQ, please open a ticket support and we will help you. You need to register for Zendesk using the same email address used on Bleutrade but you must set a different password.

Ready to get started?

Fasten your seat belt and get ready for amazing trades on your platform.

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